We encourage all customers to be mindful when placing their orders to ensure you select the correct product and color for your needs. If you have any questions prior to ordering, our customer service team is available by phone to help guide you through the selection process.

 

Customer-Initiated Returns:
If you accidentally order the wrong product or color, we may accept a return under the following conditions:

• You will be responsible for shipping costs both ways.

• A restocking fee may apply if any product is opened, used, damaged, or not returned in its original packaging.

• All return requests must be made within 7 days of receiving your order and require prior approval.

 

Our Error or Product Malfunction:
If you received the wrong item due to a shipping error, or if your product is defective or malfunctioning, we will correct the issue at no cost to you. At Fox Valley Paint, we proudly stand behind the quality of our products and our service.

To initiate a return or report an issue, please contact us at in**@************nt.com with your order number and a brief description of the problem.

Thank you for choosing Fox Valley Paint.